Returns & Exchanges
We are happy to accept any returns within 7 working days since you received your parcel subject to Refund & Exchange policy below. Unfortunately, we are unable to offer you a refund or exchange once it exceeds 7 working days. For any refunds/exchange, kindly drop us a message
Refund & Exchange Policy
| Reasons | Refund | Exchange | Return Shipping Fee | Exchange Shipping Fee | Initial Shipping Fee (if any) | Buyer Receives |
| Faulty/Defect Products (Item(s) torn/broken/not functional) |
- | YES | Will be paid by Dazz | Will be paid by Dazz | Will be paid by buyer | Brand new item(s) will be mailed out once defected product is received |
| Quality not up to expectation/ Change of mind | YES | - | Will be paid by buyer | - | Will be paid by buyer | Refund in store credits* No cash refunds allowed. Redeemable within 90 days |
i) Mishandling of item(s) by buyers hence damaging the item(s)
ii) Slight color variation from image listed on website
iii) Minor imperfections (slight scratches on metal, loose threads, slight loose clasp etc)
iv) Slight size variation in measurements
*Refunds will deduct cost of initial shipping (if any) + 6% transaction fees
Refunded amount (store credits): Total transacted amount - cost of initial shipping - transaction fees (6%)
Example:
Price of product: RM98
Cost of initial shipping: RM25
Transaction fees: (RM98 +RM25) x 6%: RM7.38
Refunded amount (store credits): RM123 - RM25 - RM7.38: RM90.62
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refunds are approved, then it will be processed and a store credit voucher will be emailed to you within 3 working days.
Exchange
Kindly return faulty/defect product(s) within 7 working days of receiving your parcel to:
Dazz. 115A Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia
Brand new item(s) will be mailed out within 2 working days once faulty/defect product is received. Should the item run out of stock, buyers will receive a store credit voucher instead.